Faq
What products do you sell?
We carry a wide range of clothing for men and women, including outerwear, tops, bottoms, matching sets, and footwear. Our women's line also features dresses. In addition, we offer accessories like jewelry, sunglasses, watches, and bags to round out your everyday look, with an emphasis on quality, comfort, and modern style.
What is your order processing time?
Orders are generally processed within 1 to 3 business days, Monday through Friday, not including holidays.
Can I change my shipping address after placing an order?
Yes. Reach out to us within 24 hours of placing your order at sales@urbanmaples.com. Once this window has passed, changes may no longer be possible if your order has already moved into processing or fulfillment.
What is your return policy?
We accept returns within 30 days of delivery, whether the item is defective or not. Items must be unused, unworn, and returned in their original condition. Return shipping costs are the customer's responsibility.
How do I initiate a return or exchange?
Email us at sales@urbanmaples.com with your order number and the reason for your return or exchange. Our support team will walk you through the next steps.
Are there any restocking fees?
No. We don't charge restocking fees on eligible returns or exchanges.
Where do your products ship from?
Urban Maples is a US-based company headquartered in Wilmington, Delaware (DE). Our products are fulfilled through a trusted partner facility in China, which allows us to offer quality items at competitive prices.
When will I receive my refund?
Eligible refunds are processed within 10 business days after we receive and inspect the returned item.
What payment methods do you accept?
We accept the following payment methods:
- Shop Pay
- PayPal
- Google Pay
- Apple Pay
- Visa
- Mastercard
- American Express
- Discover
- Diners Club International
All transactions are securely processed in USD.
Is my payment information secure?
Yes. We rely on secure, PCI-compliant payment processors with encryption and industry-standard safeguards to help protect your payment details throughout checkout.
How can I cancel my order?
Contact us at sales@urbanmaples.com within 24 hours of placing your order. If your order has already entered processing or fulfillment, cancellation may not be possible.
Who can I contact for further questions?
For any other questions or help, reach out to us at sales@urbanmaples.com. Our support team is glad to assist with your order or anything else you need.