Refund policy
Return Eligibility
We accept returns within 30 days of the delivery date. To qualify,
items must be unused, unworn, with original tags attached, in their
original packaging, and accompanied by proof of purchase (your order
confirmation or receipt). Items outside this window or not meeting
these conditions may not be accepted.
Non-Returnable Items
Gift cards are not eligible for return.
How to Request a Return
Email Sales@urbanmaples.com with your order number and the reason for
return. Please don't send anything back before contacting us — we'll
confirm your item qualifies and send you the correct return address
and instructions. We aim to respond within 24 hours on business days.
Return Shipping
For all other returns (change of mind, wrong size, etc.), the customer
is responsible for return shipping costs. We don't charge any
restocking fees.
Exchanges
We offer exchanges for a different size or colour of the same item. To exchange:
- Submit a return for the item you no longer want
- We'll ship out the new size or colour once we receive it
Cancelling an Order
Orders can be cancelled only if they haven't yet entered processing.
Email us as soon as possible to request a cancellation — once an order
has been packed or shipped, please wait for it to arrive and use the
return process above instead.
Refund Timeline
Once we receive and inspect your return, we'll email you the approval
status. Approved refunds are issued to your original payment method
within 10 business days. If it has been more than10 business days since your refund was approved and you haven’t received it, please contact us.
Contact Us:
Business Address: 1007 N Orange St. 4th Floor , 6073, Wilmington, DE 19801, New Castle, US
Warehouse Address: Lihu Business, 99 Shangmei Road, Binhu District, Wuxi City Center 1-213-14, Postal Code 21400, China
Email: Sales@urbanmaples.com
Phone Number:+1 (989) 476 -1187
Support Hours:Monday – Friday
9:00 AM – 5:00 PM EST