Shipping policy

Order Processing

  • Orders placed by 5:00 PM EST are processed the same business day.
  • Orders are processed Monday through Friday; orders placed after the cutoff, or on a weekend, begin processing the next business day.
  • Processing typically takes 1–3 business days and covers payment
    verification, quality check, and packing.
  • Incomplete payment information, an incorrect address, or high order volume during sales periods may extend this slightly — we'll email you if that happens.

Where Your Order Ships From

Urban Maples products are fulfilled through our partner facility in
Wuxi, China. This is how we're able to offer quality pieces at fair
prices. Once your order ships, you'll receive a confirmation email
with your tracking number so you can follow it the whole way — you can also check status any time on our Track Order page.

Handling Time, Transit Time & Total Delivery

- Handling time: 1–3 business days (Monday–Friday) from order
  placement to hand-off with our carrier
- Transit time: 6–7 business days (Monday–Friday, all destinations) once your order has shipped
- Total estimated delivery: 7–10 business days from the date you place
  your order

Shipping Costs & Destinations

- United States, Canada, United Kingdom, Australia, New Zealand:
  $6.99 USD
- All other international destinations: $7.99 USD

Customs & Duties

Any customs fees or import duties charged by your country are the
responsibility of the customer and are not included in your order
total or shipping cost. Urban Maples is not responsible for delays
caused by customs processing.

Incorrect or Incomplete Addresses

Please double check your shipping address before checkout — we begin processing quickly, and once an order has shipped we usually can't redirect it. If a package is returned to us as undeliverable due to an address issue, we'll contact you to arrange reshipment (an additional shipping charge may apply) or a refund.

Missing or Lost Packages

If tracking shows your order as delivered but you can't find it, please
check with neighbors and your local carrier office first. If it's still
missing, email Sales@urbanmaples.com within 7 days of the marked
delivery date so we can investigate.

Contact Us:

Business Address: 1007 N Orange St. 4th Floor , 6073, Wilmington, DE 19801, New Castle, US

Warehouse Address: Lihu Business, 99 Shangmei Road, Binhu District, Wuxi City Center 1-213-14, Postal Code 21400, China

Email:  Sales@urbanmaples.com

Phone Number: +1 (989) 476 -1187

Support Hours: Monday – Friday
9:00 AM – 5:00 PM EST